Shipping Options and Costs
We offer several shipping options to meet your needs. Shipping costs are calculated based on the weight and dimensions of your order and the shipping method selected. You can view the shipping costs for your order at checkout before you finalize your purchase.
Delivery Timeframes
We aim to process and ship all orders within 7 business days. Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 10 days
- Express Shipping: one week
- International Shipping: 15 days
- Please note that these timeframes are estimates and are not guaranteed. Delays may occur due to factors outside our control, such as carrier delays, customs processing times, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order online.
Shipping Restrictions
We currently ship to UK only . We do not ship to outside UK. Certain products may be subject to additional shipping restrictions due to size, weight, or destination.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
Returns Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within [number] days of receipt for a refund or exchange. To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging with all tags and labels attached
- Accompanied by a proof of purchase (e.g., receipt, order confirmation email)
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, hygiene products)
- Custom or personalized items
- Sale or clearance items
Return Process
To initiate a return, please contact us with your order number and the reason for your return. We will provide you with a return authorization number and instructions on how to return your item.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. We are not responsible for returns lost in transit.
Refunds
Once we receive your return and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 30 business days. Please note that original shipping charges are non-refundable.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us at [your contact email/phone number] to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will provide instructions on how to return the item and issue a refund or replacement.